Administrators

Feedback Studio

• How to permanently delete a paper stored in the Turnitin repository
• Why can't I remove a sub-account administrator?
• Generating a list of active classes with instructor's information
• How do I fix the error "60:60 - Your session has expired"?
• How do I manage student licenses when I am at or exceeding the student account limit?
• How to request a change of account administrator when using Turnitin Feedback Studio
• View all Feedback Studio articles →

Originality, Similarity, and SimCheck

• How do I permanently delete a paper stored in the Turnitin repository from Originality, Similarity and SimCheck?
• Managing individual users product access when logging in via SSO
• How is the number of seats used calculated?
• How do I add a new administrator to my institution's Turnitin Similarity or SimCheck account?
• What does the "This content is private and cannot be viewed" message mean in Turnitin Similarity and SimCheck?
• View all Originality, Similarity, and SimCheck articles →

Draft Coach

• How do I fix the "Authentication Failed. Sorry, something went wrong logging you in" error in Draft Coach?
• How do I fix the Draft Coach error 'Not Yet Available'?
• View all Draft Coach articles →

iThenticate

• Why am I seeing an E503 error when trying to use iThenticate?
• View all iThenticate articles →

General

• What happened to the live chat feature? Introducing our new Turnitin Support Assistant
• Managing your Turnitin license: Quotes, renewals, and billing
• Is it possible to shorten the Shibboleth SSO login URL?
• Moodle Integration: 403 Forbidden Error When Accepting EULA
• How do I add AI Writing Detection to our Turnitin or iThenticate account?
• Can I call Turnitin Technical Support?
• View all General articles →