If you manage multiple institutions but cannot see all of your accounts after logging in, you likely still need to accept the email invitation for the missing accounts.
Note: Invitations are sent separately each time you are added to an institution's account. You must accept the invitation for each individual account before it will appear on your dashboard.
How to access your missing accounts
To ensure all of your accounts are visible, follow these steps:
- Search your email inbox for messages with the subject line: 'Updates to your account' (be sure to check your spam or junk folders).
- Open each invitation email that you have received.
- Click the link provided inside each email to log in and accept the invitation for that specific account.
What if I cannot find the invitation emails?
If you are unable to locate the invitation emails for your missing accounts, please contact your Account Manager. They can resend the invitations to your email address so you can complete the setup process.