If you are a parent account administrator trying to remove an admin from a sub-account, you may notice that the Remove administrator option is missing. This happens when the person you want to remove is the only administrator currently assigned to that sub-account.
Note: This is expected behavior. Every sub-account must always have at least one active administrator assigned to maintain account management access and permissions.
How to replace the administrator
To remove the current administrator, you must assign a replacement first. Parent account admins cannot leave a sub-account empty.
- Add a new administrator to the sub-account.
- Once the new administrator is successfully added, the Remove administrator option will become visible next to the previous admin's name.
- Select Remove administrator to remove the original user.