Each sub-account must always have at least one active administrator assigned to maintain account management access and permissions.
Why can't I remove a sub-account administrator?
If you are a parent account administrator and notice that the Remove administrator option is missing or unavailable for a specific sub-account administrator, it is because they are currently the only administrator assigned to that sub-account.
Parent account administrators cannot remove a sub-account administrator if no other administrator exists on that sub-account. To prevent accounts from being left without an adminstrator, the system automatically restricts removal until a replacement is added.
How to remove a sole sub-account administrator
To remove the current administrator from a sub-account, you must first assign another administrator to take over management of that account:
- Log into your parent administrator account.
- Navigate to the relevant sub-account.
- Add and assign a new administrator to the sub-account.
- Once the new administrator has been successfully added, locate the previous administrator's profile.
- Select the Remove administrator option, which will now be visible and available.