iThenticate User

iThenticate Individual Account

• How do I get an invoice or receipt for my iThenticate purchase?
• Do individual submission credits include AI Writing Detection?
• Why am I receiving an E503 error when purchasing iThenticate credits?
• How to resubmit or upload a revision in Classic iThenticate
• How to reset your iThenticate user account password
• View all iThenticate Individual Account articles →

iThenticate 2.0

• Why can’t I find submissions via the Paper Lookup Tool in iThenticate 2.0?
• What should I do if my iThenticate 2.0 account invitation has expired?
• How do I fix the error "Reset password is not allowed for migrated users"?
• How do I permanently delete a document from my account and the repository in iThenticate 2.0?
• How do I delete my iThenticate 2.0 account?
• Private Content: "This content is private and cannot be viewed"
• View all iThenticate 2.0 articles →

iThenticate

• Why am I seeing an E503 error when trying to use iThenticate?
• Why am I seeing an indexing limit error in iThenticate?
• Why am I seeing an EUNA or EUSD error when logging into iThenticate?
• How do I permanently delete a file from my iThenticate Classic account and repository?
• View all iThenticate articles →

General

• Troubleshooting iThenticate sign-in issues
• View all General articles →