In iThenticate 2.0, account administrators have the authority to permanently delete any user associated with their institution's account.
⚠️ Warning: Permanent data loss > Deleting a user account permanently deletes all data associated with that profile, including all past document submissions and Similarity Reports. Once the deletion process is initiated, it cannot be stopped, undone, or recovered under any circumstances.
For individual users: How to request deletion
If you are a user and wish to have your iThenticate account and associated data completely removed from the system, you cannot do this from your own settings.
Please contact your institution's iThenticate account administrator directly to raise a formal deletion request.
For administrators: What to expect
If you are an administrator processing a user's deletion request, please keep the following system behaviors in mind:
Total purge: The user's login access, submissions, and reports will be entirely wiped from the institutional account.
Processing time: While the access block is immediate, it may take up to 24 hours for the system to fully complete the data deletion process across our servers.