If you receive an EUNA or EUSD error code when attempting to log into your institution's iThenticate account, this indicates that your user profile has been deactivated by your institution's iThenticate administrator.
How to resolve this:
Contact your institution's iThenticate administrator: Reach out directly to your organization's iThenticate administrator.
Why? Only your administrator has the necessary security permissions to review your profile status, discuss your account access, and reactivate your user account if appropriate.