The message Source details are no longer available may be displayed when trying to view a Similarity match that has since been removed from our content database.
The match may have been web content that has since been removed from the internet, a student paper or publication that has since been removed from our content database and, therefore, is no longer searchable.
When the message is displayed, you will need to generate a new Similarity Report to remove the match and refresh the Similarity score. Steps on how to generate a new Similarity Report when using the Classic view are available in our Help Guides. If you are using the Enhanced view, the paper will need to be resubmitted.
Note: It will take approximately 5 minutes to regenerate a new Similarity Report. The previous Similarity Report will be overwritten once the new report has been generated.