Please note that the Turnitin Technical Support team does not handle paper deletion requests. Please read through the information below for guidance on how to delete papers within your account.
There are two ways to have a paper permanently deleted from the Turnitin repository, depending on how you access the Turnitin services. Please review the section relevant to you:
Users accessing via Turnitin.com, Turnitinuk.com, or LTI integrations:
Paper deletion requests are entirely self-managed within your institution using the automated paper deletion workflow available. This streamlined process allows you to raise a paper deletion request directly with your Turnitin account administrator so that they can process it without having to raise a support ticket. Instructor guidance about this is available in our Help Guides.
Administrators can also use the Manage Submissions tool to delete papers by searching for a submission ID. Please see further guidance on this here. You can send the submission ID to your administrator in order for them to delete the paper using this tool.
The Submission ID of the paper (or papers) to be deleted can be found in the assignment inbox or in the Turnitin Feedback Studio document viewer, as shown here.
Users accessing via Moodle Direct V2, Moodle Plagiarism Plugin, Canvas Plagiarism Framework, or deprecated integrations such as Blackboard Basic and Blackboard Direct:
The paper deletion request process cannot be followed when using these integrations. Instead, your Turnitin administrator will need to use the Manage Submissions tool. Please see further guidance on how they can use this tool here. You will need to send your administrator the submission ID so they can use the tool to delete it.
The Submission ID of the paper (or papers) to be deleted can be found in the assignment inbox or in the Turnitin Feedback Studio document viewer, as shown here.
Note: It is possible to create assignments that do not save submitted papers to the Turnitin repository. The no repository option is a selection choice you have when creating new assignments.