If you need to permanently remove a paper from the Turnitin database, please note that the Turnitin Technical Support team cannot process paper deletion requests. All paper deletions must be managed internally by your institution's Turnitin administrator.
How you initiate this request depends on how you access Turnitin. Please review the relevant section below:
If you access Turnitin through our direct website or an LTI integration, paper deletions are entirely self-managed through an automated workflow. You do not need to open a support ticket.
Request workflow: You can raise a paper deletion request directly from your assignment inbox. This sends the request straight to your institutional administrator for approval. You can find detailed guidance on this process here.
Manual administrator deletion: Alternatively, you can locate the Submission ID and email it directly to your administrator. They can use the Manage Submissions tool to quickly search for and delete the paper on your behalf.
If you use Turnitin via Moodle Direct V2, Moodle Plagiarism Plugin or Canvas Plagiarism Framework, you will need to contact your administrator directly.
Provide the Submission ID: Locate the Submission ID for the paper(s) you need removed and send it to your institution's Turnitin Account Administrator.
Admin processing: Your administrator can use the Manage Submissions tool to search for the ID and permanently delete the institutional paper from within their account.
If you are emailing your administrator to ask for a manual deletion, you will need the paper's unique Submission ID. You can find this in two places:
The assignment inbox: Listed directly alongside the student's submission details if you're using the Classic Standard Assignment, or under the More menu button if you're using the New Standard Assignment.
The Similarity Report: Click the Information (i) icon while viewing the document.
Tip: Prevent papers from being stored in the Turnitin repository
You can prevent papers from being saved to the Turnitin repository in the future by adjusting your assignment settings.
When creating a new assignment (such as for rough drafts, practice submissions, or testing), look for the submission storage options and select No Repository or Do not store the submitted papers (depending on which assignment type you are using). This allows Turnitin to generate a Similarity Report without storing the file in the database.