If you receive the error message "Due to inactivity, your session has expired. To continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue" when attempting to grade a submission or upload a file, follow these troubleshooting steps to resolve the block.
Troubleshooting steps
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Log out and log back in
Fully log out of your session, close the assignment tab or window, and log back in to Turnitin or your LMS.
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Clear your browser's cache and cookies
If logging out does not resolve the error, clearing your browser's history, cache, and cookies will refresh your connection to the server.
Select your browser below for guidance on how to clear your cache and cookies:
View the official Google guide on how to clear cache and cookies in Chrome.
View the official Mozilla guide on how to clear the Firefox cache.
View the official Microsoft guide on how to delete cookies in Microsoft Edge.
View the official Apple guide on how to clear your cache and cookies in Safari.
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Try an alternative web browser
If you still encounter the message after clearing your cookies and cache, try using a different web browser (for example, if you are currently using Safari, try switching to Google Chrome).