When attempting to upload a paper using a Turnitin direct submission link, you may encounter the following error page:
Error message: Hmm ... we couldn't find that. Please make sure you've entered the correct URL.
Cause
This error typically occurs when the expiry date and time set for the direct submission link has passed. Once a link expires, it can no longer be used to access the upload portal or submit work.
Resolution
Select your role below for instructions on how to resolve this issue:
If you are a student receiving this message, you cannot bypass or reactivate an expired link on your own.
- Contact your course instructor.
- Inform them that the direct submission link has expired and is giving the "we couldn't find that" error.
- Request an updated link or ask them to adjust the assignment's submission deadline.
If your students report this error, the direct submission link's expiration settings need to be updated:
- Log in to your Turnitin account and open the relevant assignment settings.
- Check the expiration date and time assigned to the direct submission link.
- Extend the expiration date or generate a new direct submission link for your students.
For detailed step-by-step instructions on managing direct submission links, view our guide on designating a direct submission folder.