Invitation links to join an institution's iThenticate 2.0 account are time-sensitive. If your invitation email has expired or cannot be found in your inbox, follow the steps below for your role:
Note: iThenticate Technical Support cannot directly resend account invitation emails. Invitations must be triggered by your institution's iThenticate Administrator.
How to request or resend an invitation
- Check your spam, junk, or quarantine folders for an email from iThenticate.
- If you still cannot locate the email or if the link has expired, contact your institution's iThenticate account administrator.
- Request that your administrator resend the account invitation to your registered email address.
If a user reports an expired or missing invitation link, you can resend the invite directly from your administrator dashboard:
- Log in to your iThenticate 2.0 administrator account.
- Navigate to the Users management area.
- Locate the pending user's email address and select the option to resend the invitation email.
For detailed step-by-step instructions, view our guide on managing users in iThenticate 2.0.