When attempting to purchase submission credits for an individual iThenticate user account, you may encounter the following error message:
Error message: iThenticate error code E503
Cause
An E503 error indicates that your individual user account is not currently active or requires activation support before the system can process payment for submission credits.
Resolution
To resolve this error, please raise a support ticket with the Support team. They will need to reactivate your account.
What to include in your support ticket:
- The email address associated with your individual iThenticate account.
- A brief description noting that you are receiving error code E503 while attempting to purchase credits.
- A screenshot of the error message screen (optional, but helpful for verification).