If a Turnitin Similarity Report status remains in a Pending state, you can manually refresh the submission within your Moodle submission inbox to force a data sync between Moodle and Turnitin.
Warning: Instructors and Moodle administrators should not use the refresh tools if grades have been manually entered directly into the Moodle Gradebook column (outside of Turnitin GradeMark). Refreshing will pull grades from Turnitin and permanently overwrite any custom Gradebook scores. This action cannot be undone.
How to refresh submissions
Choose an option below based on whether you need to fix an individual paper or an entire assignment inbox:
To update an individual pending paper:
- Navigate to the Moodle assignment submission inbox.
- Locate the specific student submission that is pending.
- Click the Refresh Submission icon (represented by two circular arrows) located to the right of the submission details.
To bulk update all papers in the assignment at once:
- Navigate to the Moodle assignment submission inbox.
- Click the Refresh Submissions icon located directly above the header of the submission list.
Still having issues?
If manually refreshing the inbox does not resolve the pending status, your Moodle Site Administrator will need to inspect the API logs and data dump files to identify potential integration errors.
Raising a Support ticket: If you need further help from Turnitin Support, please ask your Moodle Administrator for the API logs and data dump files, and attach them to your ticket along with the following details:
- Moodle Version (e.g., 4.1, 4.4)
- Plugin Version (Moodle Direct v2)
- Submission IDs of the affected pending paper(s)
- An example of a successful Submission ID from the same inbox
- Any relevant screenshots of the inbox or error state