If you have entered grades in Turnitin but they are not appearing in your Moodle Gradebook, it is usually because of the assignment's maximum mark setting.
Cause: If the Max marks field is set to 0 in the Turnitin assignment settings, grades will display in the Turnitin assignment inbox but will not pass through to the Moodle Gradebook. This is expected system behavior.
How to fix and sync missing grades
To update the assignment settings and transfer your existing Turnitin grades into the Moodle Gradebook, follow these steps:
- Navigate to your course in Moodle and open the affected Turnitin assignment.
- Access the Assignment Settings.
- Update the Max marks field to a value greater than 0 (e.g., 100).
- Save your changes.
- Navigate to the assignment's General settings menu.
Warning: Before proceeding to the next step, note that clicking Refresh all grades will pull all scores directly from Turnitin and will permanently overwrite any grades that were manually entered or edited directly inside the Moodle Gradebook.
- Click Refresh all grades to trigger the sync to the Moodle Gradebook.