If submissions within a Moodle PP assignment are showing a QUEUED status, this means Turnitin has yet to receive the submissions. The Moodle cron is responsible for pushing submissions from Moodle through to Turnitin Feedback Studio. The Moodle cron process is a PHP script that must run regularly in the background to run different scheduled tasks at regular intervals. The QUEUED message indicates that the cron has either:
- Not yet run
- Stopped working
-
Been blocked by something on your server
To check which of these has occurred, please refer to the steps below:
The Moodle administrator can check this information by navigating to:
Site Administration > Server > Scheduled Tasks > Locate the following task: Send Queued Files from the Turnitin Plagiarism Plugin and check when the cron last run by clicking on the Logs/File icon.
Your Moodle administrator (if not you) will need to test Turnitin connectivity and check the cron settings.
The steps to test Turnitin connectivity are:
Site administration > Plugins > Plagiarism > Turnitin Plagiarism plugin > Test Turnitin Connection link.
If the connection to Turnitin has failed, the Moodle administrator will need to ensure that the cron is configured. The following link allows you to select your Moodle version, describes the Moodle 'cron' and gives information on configuring it: https://docs.moodle.org/39/en/Cron
Note: It is not known if there is a default cronjob frequency setting, however, it should be dependent on the size of the system it's running on.