An Authentication Failed error message is displayed for students trying to access Draft Coach

Updated June 11, 2025 10:26

If student users are receiving the error message: Authentication Failed. Sorry, something went wrong logging you in. Please try again later when trying to launch Turnitin Draft Coach, please refer to the possible reasons and solutions to remedy this below.

The same email domain has been used in Google and Microsoft

It is currently not possible to configure Turnitin Draft Coach within your Turnitin account to be used in both Google Docs and Microsoft Word Online for the same email domain. You can authenticate up to 10 domains and link them to a mix of Google or Microsoft, however, each individual email domain can only be used for either Microsoft or Google, and it cannot work for both at the same time.

The email domain in use is not mapped to your Turnitin account

All institutional email domains that are to be authorized to use Turnitin Draft Coach within your institution must be mapped to your account's Turnitin Draft Coach setup. Turnitin account administrators can map up to 10 institutional domains.

You can find further information on mapping additional domains and other Turnitin Draft Coach configuration guidance in our Help Guides:

Note: This error message will be displayed in both Google Docs and Microsoft Word Online for the reasons stated above.

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