If a Turnitin Similarity Report remains in a pending status, try refreshing the submission within the Moodle submission inbox. Refreshing the submissions will attempt to sync the data held in Turnitin with Moodle.
There are 2 ways to refresh Turnitin submissions within the Moodle assignment inbox:- Refresh submission (single submission): To refresh individual submissions, click on the Refresh Submissions icon (a circle of 2 arrows) displayed to the right of the submission.
- Refresh all submissions: To refresh all submissions within the submission inbox, click on the Refresh Submissions icon displayed just above the list of submissions.
Important: Instructors and Moodle administrators should not use the Refresh Submissions or Refresh all Grades from Turnitin links if grades have been entered directly into the Moodle Gradebook column outside of Turnitin GradeMark. The refresh links will import the grades from Turnitin, resulting in the Gradebook scores being overwritten. This action cannot be undone.
If refreshing the submissions does not resolve the issue, your Moodle site administrator will need to check the API logs and data dump file to see if they can identify the issue. If you need to raise a support ticket for further assistance, please obtain the API logs and data dump file from the Moodle site administrator to attach to the support case along with the following information:
- Moodle version (e.g. 4.3, 4.4, etc.)
- Moodle Direct V2 - Turnitin tool two plugin version
- A successful submission from the assignment inbox
- Submission IDs of pending paper(s)
- Any screenshots that may assist our investigation