If your report is stuck or the page won't load, it is usually caused by outdated temporary data stored in your internet browser.
🛠️ In most cases, you can fix this by clearing your browser's cache and cookies. Find your device and browser below for a quick step-by-step guide:
Windows Users
- Chrome: Clear cache & cookiesÂ
- Firefox: How to clear Firefox cache
- Edge: View and delete browser history on Microsoft Edge
Mac Users
- Safari: If Safari doesn't open a page or work as expected on your Mac
- Firefox: How to clear Firefox cache
- Chrome: Clear cache & cookies
Still Not Working?
If clearing your cache didn't do the trick, try these two quick troubleshooting steps:
- Switch Browsers: Try opening your report in a different browser (e.g., if you are using Safari, try switching to Chrome).
- Check Compatibility: You can review our full list of System Requirements here.
- Check third-party cookies are enabled on your browser: You can find links to how to do this here.