If you are unable to open an iThenticate Similarity Report, you may see the following error message:
Loading Error
The request failed because this item does not exist or is not available to you.
This error is typically caused by one of the following:
- Your institution's iThenticate subscription has expired
- Your sharing permissions do not allow you to view the submission
Check whether your institution's licence is active
This error may appear if your institution's iThenticate subscription has expired. When this happens, you may be unable to access Similarity Reports or other areas of the service.
- If you are a user, please contact your institution's iThenticate administrator to check if your account licence may have expired
- If you are the institution's iThenticate administrator, please contact your iThenticate account manager or sales representative to check your licence status.
Check folder sharing permissions
Institutional administrators can configure how much content they can view within their institution's account. If your sharing permissions are set to View only folders shared by other users, you will only be able to access submissions that have been explicitly shared with you.
To view all submissions within your institution:
- Log in to your iThenticate account
- Select Manage Users
- Select Sharing
- Select View ALL users' folders
- Select Update Sharing to save your changes
Once you've updated your sharing permissions, try opening the Similarity Report again.